Training H21-287_V1.0 Solutions - H21-287_V1.0 Test Centres

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q98-Q103):

NEW QUESTION # 98
What is the primary security concern associated with remote agents using softphones on their personal computers?

A. The potential for malware on the computer to intercept voice data or keylogs.
B. The speed of the agent's home internet connection.
C. The quality of the agent's headset.
D. The operating system version on the computer.

Answer: A

NEW QUESTION # 99
Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A. Default Routing
B. Intelligent Routing
C. Direct Dialing
D. Manual Routing

Answer: B

NEW QUESTION # 100
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A. The IVR should never transfer the caller to an agent.
B. The background music should be popular songs.
C. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
D. The voice of the recorded prompts should be very friendly.

Answer: C

NEW QUESTION # 101
When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?

A. To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
B. To train the administrators on system maintenance.
C. To stress-test the servers for maximum capacity.
D. To test the network connectivity between components.

Answer: A

NEW QUESTION # 102
During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?

A. Number of IVR ports
B. Amount of storage for call recordings
C. Number of trunk lines (circuits)
D. Number of concurrent agents

Answer: C

NEW QUESTION # 103
......

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H21-287_V1.0 Practice Questions & H21-287_V1.0 Actual Lab Questions: HCSP-Presales-Service(AICC) V1.0

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Training H21-287_V1.0 Solutions - H21-287_V1.0 Test Centres

H21-287_V1.0 Test Centres - H21-287_V1.0 Reliable Exam Tutorial

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q98-Q103):

H21-287_V1.0 Practice Questions & H21-287_V1.0 Actual Lab Questions: HCSP-Presales-Service(AICC) V1.0

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