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Salesforce Certified Platform Strategy Designer Sample Questions (Q10-Q15):

NEW QUESTION # 10
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

A. Request product owners to envision future state and provide better requirements.
B. Facilitate a co-creation workshop to help generate ideas grounded in research insights.
C. Clarify requirements and enable quality assurance teams with better acceptance criteria.

Answer: B

Explanation:
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-co-creation-workshop

NEW QUESTION # 11
A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?

A. Share stories from research that show the design team understands the customers' needs.
B. Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
C. Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.

Answer: B

Explanation:
The design team should provide a breakdown of the strategy, linking features with consumer benefits and outcomes, to address the concerns of the executive team. This helps communicate the value proposition and rationale of the product vision, and how it aligns with the business goals and objectives. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/communicate-the-product-vision

NEW QUESTION # 12
A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A. Process Mapping Workshop
B. Prioritization Workshop
C. Empathy Workshop

Answer: C

Explanation:
An empathy workshop is a co-creation approach that should help stakeholders shift to a users-first mindset before discussing solutions. An empathy workshop is a method that involves engaging stakeholders in activities that help them understand and empathize with the users' needs, goals, pain points, and emotions. It helps foster a human-centered perspective and mindset among stakeholders, and inspire them to generate ideas that address the users' problems or desires. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-an-empathy-workshop

NEW QUESTION # 13
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A. Journey mapping
B. Prototyping
C. Ideation

Answer: A

Explanation:
Journey mapping is the most effective co-design workshop method for helping service agents understand the customer support experience comprehensively. It visually represents the customer's end-to-end journey, highlighting pain points, opportunities for improvement, and areas causing disjointed experiences, fostering a shared understanding among agents.

NEW QUESTION # 14
Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

A. Annual leadership summit
B. Roadmap of cross-product features
C. V2MOM with shared methods.

Answer: C

Explanation:
The best tool to grow and nurture cross-departmental collaboration is V2MOM with shared methods, as this helps align the teams around a common vision, values, methods, obstacles, and measures. A roadmap of cross-product features or an annual leadership summit may not be enough to foster ongoing collaboration and communication.

NEW QUESTION # 15
......

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Pass Guaranteed 2026 Salesforce Plat-UX-102: Latest Salesforce Certified Platform Strategy Designer New Learning Materials

Reliable Plat-UX-102 Dumps Ppt & Plat-UX-102 New Braindumps Files

Salesforce Certified Platform Strategy Designer Sample Questions (Q10-Q15):

100% Pass Quiz 2026 Plat-UX-102: High Hit-Rate Salesforce Certified Platform Strategy Designer New Learning Materials

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