Free PDF Quiz 2025 PECB ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam High Hit-Rate Actual Questions

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ISO-IEC-20000-Foundation Exam Simulations - ISO-IEC-20000-Foundation Exam Dumps Collection

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

A. The management systems of all three may be integrated
B. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
C. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
D. Organizations can only be certified to one of them at a time

Answer: A

NEW QUESTION # 54
Which is not an example of configuration information for a CI?

A. Feature of a service
B. Status
C. Unique identification
D. Relationship with other Cis

Answer: A

NEW QUESTION # 55
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
B. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
C. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
D. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

Answer: D

NEW QUESTION # 56
What is an example of a requirement for the service management objectives?

A. They should be consistent with the service management policy
B. They should be left unchanged, even if services change
C. They should be shared with the customers
D. They should be easy to realize

Answer: A

NEW QUESTION # 57
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Configuration management
B. Release and deployment management
C. Service desk
D. Change management

Answer: D

NEW QUESTION # 58
......

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Free PDF Quiz 2025 PECB ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam High Hit-Rate Actual Questions

ISO-IEC-20000-Foundation Exam Simulations - ISO-IEC-20000-Foundation Exam Dumps Collection

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q53-Q58):

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